Backup Online: What Constitutes Quality Support From Your Provider?

With the growing number of backup solutions, one of the main factors that you should consider when making a decision, is the quality of support that you will get from your chosen backup online provider.

Whether you need a backup solution for a few gigabytes of data, or you run a company that requires a large-scale backup solution, you may need support from your provider within the year.

Proactive support
The type of support offered by different backup providers varies greatly, from those that offer a full service with email and telephone support 24/7, to providers that only offer backup software without proactive support to help resolve any issues. If you do not want to waste your money on a poor-quality provider, it is important that you find out the type and quality of support that you will receive, before you buy.

Choosing a provider that does not offer proactive support can be very risky. If you need to set up and configure the software yourself, it may result in backup errors. Additionally, when something goes wrong with your data and you need that specific data to be restored, there will be no customer support to guide you through the process.

When you search for a cloud backup solution, you will also find providers that only offer support via email, and promise to respond immediately. Although a few providers do indeed provide fast email response, support via email can be very slow and it can take days to get a response. For your convenience, it is better to avoid those providers because they may not respond when you need immediate help.

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Email and telephone support is best
Choosing a provider that offers both email and telephone support is the best option because you can get immediate support in the event of an emergency. With a full-service provider, you can be sure that whenever you have questions or problems, you can get the solution within a short period of time. In this way, you can avoid the frustration of dealing with providers that only give limited support.
When you are comparing backup online providers, looking at tables from comparison websites is not enough. You need to visit the website of those providers and test out both email and phone support. If you find that they take a long time to respond to your ticket, most likely you will experience the same thing when you become their customer.
Lastly, with the growing number of backup providers, it is important to educate yourself and become a smart customer. Carry out your due diligence before making a decision, and make sure you are comfortable with the level of support that you will receive from your chosen backup online provider.

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